How to Replace Audio and Contact DistroKid Customer Service?

In the rapidly evolving world of music distribution, it's essential for artists to have the flexibility to update their tracks if needed. DistroKid, one of the prominent music distribution services, offers features that facilitate this process. In this article, we will explore how to replace the audio of your distributed work and how to contact DistroKid customer service for any assistance.

Replacing Audio on DistroKid

Artists sometimes realize that their distributed tracks require changes, whether it's due to a new mix, a better master, or simply correcting an error. Fortunately, DistroKid provides a straightforward process to replace the audio of your distributed work.

Here are the steps to follow:

1. Log in to your DistroKid account: Access your account on the DistroKid platform using your credentials.
2. Select the track: Navigate to the track you want to update. You will find this under the "My Music" section.
3. Initiate the replace audio process: Find and click on the option to replace the audio. DistroKid offers an intuitive interface that guides you through this step.
4. Upload the new audio file: Follow the prompts to upload your new audio file. Make sure the new file meets DistroKid's format and quality requirements.
5. Submit for review: After uploading, submit the file for DistroKid's review. This process ensures there are no issues with the new track.
6. Wait for confirmation: DistroKid will notify you once the new audio has been successfully updated and distributed to the streaming platforms.

Replacing audio on DistroKid can be a crucial tool for many artists seeking to refine their work. Remember that it might take a few days for the changes to reflect on all platforms, so plan accordingly.

Contacting DistroKid Customer Service

Even with a user-friendly platform like DistroKid, there may come a time when you need assistance. Whether it's a technical issue or a query about your distribution, knowing how to effectively contact their customer service is essential.

Here are the steps to get in touch with DistroKid customer service:

1. Visit the DistroKid Help Center: Start by visiting the DistroKid Help Center. This is a comprehensive resource that addresses many common questions and issues. It can be accessed through their website.
2. Search for your issue: Use the search bar to look up your specific issue or question. Often, you will find detailed articles and troubleshooting steps that can resolve your problem without the need for direct contact.
3. Submit a support request: If you cannot find a solution in the Help Center, scroll down to the bottom of the page where you can submit a support request. Provide detailed information about your issue to expedite the process.
4. Follow up: After submitting a request, keep an eye on your email for responses from the support team. Make sure your contact information is correct and check your spam/junk folders as well.

DistroKid's customer service team is known for being responsive and helpful, though it might take some time during high traffic periods. Patience and clear communication can help resolve your issues efficiently.

Consider SoundOn for Your Music Distribution Needs

While DistroKid is a popular choice, it's worth considering alternative platforms that might offer features better suited to your needs. SoundOn is an all-in-one platform for marketing and distribution, helping artists build a career and find new fans through TikTok, exclusive partners (CapCut), and other digital streaming platforms through our global distribution service.

By registering as a SoundOn artist, you can take advantage of these features and more, ensuring your music reaches a wider audience and maximizing your income potential.

In conclusion, replacing the audio of your distributed work and contacting customer service are essential aspects of managing your music career efficiently. Whether you stick with DistroKid or explore other options like SoundOn, having the right tools and platforms at your disposal is crucial for success in the music industry.